Store Policy Notice

Welcome to the HunterM Esports Community

Thank you for being part of our growing community. At HunterM Esports, we’re committed to delivering a premier esports experience for every guest. To ensure a clean, safe, and enjoyable environment, the following policies are strictly enforced:

Payment & Purchases

• All purchases must be prepaid at the front counter.
• Gaming time purchased through membership can be stored in your account, except for 1-hour purchases, which must be used immediately and will not be saved after use.

Age Restrictions

• Under 9 years old: Entry only permitted with a parent or legal guardian.
• Under 14 years old: May use our services as a guest or register for membership. Seat assignments are at the discretion of staff.

Group Play Policy (5 or More Guests)

• To ensure a smooth experience for large groups, parties of 5 or more using store accounts are required to purchase a minimum of 2 hours of gameplay per person. This policy enables our staff to fully assist with game login, setup, group coordination, and related audio-video systems. We appreciate your understanding, as it allows us to provide fair and efficient service to all guests.

Hiring Opportunities

• Passionate about esports and video games?
• Good with computers and networks?
• Care about cleanliness and organization?
• Love spreading good energy with a smile?
  → Join our team! Apply now: https://huntermgaming.com/join-our-team/

Note: Due to high application volume, if you do not hear from us within one week, we may have moved forward with other candidates. We sincerely appreciate your interest.

Prohibited Use of Computers and IT Resources & Monitoring System

• Hacking, cyberattacks, illegal software use, or any form of unlawful online activity are strictly prohibited. All computers within the facility are public-access systems, and no IT resources belonging to the company may be used for illegal purposes.
• Every computer provided to customers is equipped with a real-time monitoring system. This system enables remote access for technical support and remote viewing through the store’s CMS and server. The store may perform random remote viewing of customer computers during use.
• The company does not intercept or collect any personal information during a customer’s computer session. All data generated during a session is automatically deleted from the system once the computer is shut down.
• Any individual found engaging in illegal activity using the company’s computers or IT infrastructure will be permanently banned from the premises immediately.

Lost & Unclaimed Items

• All lost or unclaimed items are discarded every Monday at 10 PM.
• No exceptions. HunterM is not liable for any lost items. Entry to the facility indicates your acceptance of this policy.

Audio and Video Recording Policy for Security and Enhanced Customer Service

• To enhance the safety of our guests and the quality of our services, this facility is under continuous audio and video recording. As a general policy, we respectfully decline customer requests for copies of CCTV footage. If a copy is required, the request will be reviewed by our legal team and considered only upon receipt of a valid court order.

Outside Food Policy

• Not Allowed: Packaged foods and drinks from convenience stores or supermarkets (e.g., 7-Eleven).
• Allowed: Meals prepared at restaurants.
• Instant ramen purchased in-store can be prepared by staff upon request.

Clean Seat Policy

• After logging out, guests must clean their space and dispose of any trash.
• Please return all settings to default for the next guest.
• Thank you for helping us maintain a clean, enjoyable gaming environment.

Personal Belongings & Account Responsibility

• Guests are fully responsible for their belongings and accounts.
• Do not leave any personal items unattended, even briefly.
• Any items left behind after leaving a station are considered disposable and may be discarded.
• Always log out of all accounts before leaving.

Tech Support & Game Policy

• Only pre-installed games are supported.
• Notify staff immediately if you encounter a technical issue.
• Games installed by guests are not eligible for support or refund.

Device & Account Use Policy

• Personal consoles, VR headsets, or computers are not allowed.
• Store licenses are not provided for free-to-play or rank-mode games.
• Only one account rental per person.
• Personal Activision accounts may be temporarily disabled after use on store PCs.

No Loitering Policy

• All individuals inside the store must be logged in and actively using a computer.
• Exceptions: Parents, guardians, or guests accompanying paying customers may remain with prior approval from management.
• Unapproved loitering may result in permanent ban. Please speak with management beforehand to avoid misunderstanding.

Computer & Seating Policy

• One seat per customer.
• Shared computer use requires two active seats, both with valid game time.
• Violations may lead to a permanent ban at management’s discretion.

Smoking Policy

• Traditional smoking is not permitted indoors.
• Vaping is allowed only if done respectfully, without affecting others.
• Do not dispose of cigarette butts on the floor.

Media & Privacy Policy

• By entering the store, guests consent to the possibility of being included in promotional photos or videos.

Zero Tolerance Policy

• No criminal activity
• No drug use or alcohol consumption
• No cheating or hacking
• No violation of store policies
• No illicit or sexually explicit content
• No rude or disrespectful behavior
  → Any violation will result in immediate and permanent banning.
  → If any member of a group violates this policy, the entire group may be permanently banned.

Additional Guest Amenities

• Power outlets are available behind every monitor.
• Free Wi-Fi is available to help guests receive verification codes on mobile phones. Due to signal limitations with some carriers, Wi-Fi speed is intentionally throttled to prioritize LAN-connected gaming equipment.

One-Membership Policy

• Only one membership per customer per location.
• All member information must match a valid photo ID.
• Membership sharing, transfer, or misuse is strictly prohibited and will result in account termination and permanent ban from all USA Esports-operated venues.

Promotions Policy

• Promotional game time must be used immediately and cannot be saved to your account.

Closing Hours Policy

• Final Check-In: 2:30 AM
• Snack Corner Last Call: 3:30 AM
• Game Session Ends / System Shutdown: 3:30 AM

These hours are designed to ensure smooth operations and proper reset for the next business day.

Thank You from the HunterM Team

We appreciate you taking the time to review our store policies. Your cooperation helps us maintain a premium environment for everyone. Together, we can build a more respectful and welcoming community.

Thank you for being part of the HunterM Esports experience. Your passion, energy, and mutual respect make this space truly special.

– The HunterM Gaming & Esports Team